Refund policy

Return & Refund Policy

Last Updated: October 16, 2026

At LuxeGlow, we want you to have a positive shopping experience. We are committed to providing quality beauty, skincare, and haircare products to our customers.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Due to the personal-care nature of our products, we generally do not accept returns or exchanges on opened, used, or unsealed beauty, skincare, and haircare products for hygiene and safety reasons.

A return or replacement request may be considered if:

  • You received a damaged or defective product.

  • You received an incorrect item.

  • Your order arrived with missing items.

  • The product has another verified issue that qualifies under applicable law.

Eligible items must be reported within 48 hours of delivery. Please contact us as soon as possible so we can review your request.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • Photographs of the product packaging and shipping parcel, where relevant.

  • A brief description of the problem.

Once we review your request, we will inform you of the available resolution, which may include a replacement, refund, or another appropriate solution.

Please do not discard the product or its packaging until your request has been reviewed.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return or exchange unless they arrive damaged, defective, incorrect, or another exception applies under applicable law:

  • Opened or used skincare products.

  • Opened or used haircare products.

  • Beauty products with broken hygiene seals.

  • Personal-care products that cannot safely be resold.

  • Products purchased during final-sale promotions, where legally permitted.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Refund Policy

Refunds are considered after your request has been reviewed and approved.

If a refund is approved, we will confirm the refund amount and process with you.

Refunds will generally be issued through the original payment method where available. For Cash on Delivery orders, we may request your bank account or another mutually agreed refund method.

Processing times may vary depending on the payment provider or bank. We will communicate any applicable processing details when your refund is approved.

5. Exchanges and Replacements

If you receive an eligible damaged, defective, or incorrect item, LuxeGlow may offer a replacement or exchange, subject to product availability.

If a replacement is unavailable, we will discuss an appropriate alternative, which may include a refund where applicable.

6. Return Shipping Costs

If a return or replacement is approved because of an error attributable to LuxeGlow, such as an incorrect or damaged item, we will explain the return or collection arrangements and any applicable shipping costs.

For other situations, shipping costs will be communicated before a return is arranged.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated before the order has been dispatched, unless otherwise required by applicable law.

Orders that have already been dispatched may not be eligible for cancellation through this process.

8. How to Request a Return or Refund

To request assistance, contact our customer support team using the contact details provided on our website.

Please include your order number, the reason for your request, and any relevant photographs or supporting information.

Our team will review your request and guide you through the next steps.

9. Contact Us

For return, refund, or replacement inquiries, please contact:

Store Name: LuxeGlow
Email: [info.luxeglowpk@gmail.com]
Contact Number: [03443667976]
Business Location: Khairpur, Sindh, Pakistan

We aim to respond to customer inquiries as promptly as possible.

10. Policy Updates

LuxeGlow reserves the right to update this policy when necessary. Any changes will be published on this page with an updated revision date.

This policy is subject to applicable consumer protection laws in Pakistan and any other laws that apply to your transaction.

Thank you for shopping with LuxeGlow.