Terms of Service

Last Updated: October 16, 2026

1. Introduction

Welcome to LuxeGlow! These Terms of Service govern your access to and use of our website and online store.

LuxeGlow offers beauty, skincare, and haircare products to customers in Pakistan.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our store.

If you do not agree with these terms, please discontinue using our website.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally permitted to enter into a purchase agreement under applicable law.

You agree to use our website only for lawful purposes and not to engage in any activity that may harm our store, interfere with its operation, or violate the rights of others.

We reserve the right to restrict access to our website where reasonably necessary and permitted by applicable law.

3. Products and Product Information

LuxeGlow makes reasonable efforts to provide accurate product descriptions, images, prices, and other relevant information.

However:

• Product colors and appearances may vary slightly depending on your screen settings.

• Product packaging may change from time to time.

• Product availability may change without notice.

• Product descriptions are provided to help customers make informed purchasing decisions.

Please read product labels, ingredient lists, usage instructions, and warnings before using any beauty, skincare, or haircare product.

Individual results may vary. Our products are not guaranteed to produce identical results for every customer.

4. Prices and Payments

All prices displayed on our website are in Pakistani Rupees (PKR), unless otherwise stated.

Prices, product availability, and promotions may change from time to time. Any change will not affect a confirmed order except where correction or adjustment is permitted by applicable law.

Available payment methods will be displayed at checkout.

If Cash on Delivery (COD) is offered, payment must be made according to the instructions provided for the order.

5. Orders and Order Acceptance

Placing an order constitutes a request to purchase the selected products.

Orders are subject to availability, verification, and acceptance by LuxeGlow.

We reserve the right to contact customers to confirm order details or to cancel an order where reasonably necessary, including cases involving incorrect pricing, unavailable products, suspected fraudulent activity, or inaccurate order information.

If payment has already been collected for an order that we cancel, an appropriate refund will be arranged in accordance with applicable law and our Return & Refund Policy.

6. Shipping and Delivery

Our standard shipping charge is PKR 199 per order.

Our estimated delivery time is 3–5 business days after order confirmation and dispatch, subject to the applicable delivery arrangements.

Actual delivery times may vary depending on location, courier availability, public holidays, weather conditions, and other circumstances beyond our reasonable control.

For further information, please review our Shipping & Delivery Policy.

7. Returns, Refunds, and Replacements

Return, refund, and replacement requests are handled according to our Return & Refund Policy.

Customers should contact us promptly if they receive a damaged, defective, or incorrect item.

Any stated return conditions are subject to applicable consumer protection laws and do not exclude rights that cannot legally be waived.

Please review our Return & Refund Policy before placing an order.

8. Beauty and Personal-Care Disclaimer

Our beauty, skincare, and haircare products are intended to be used according to their labels and instructions.

Customers should review ingredients and product warnings before use, particularly if they have known sensitivities or allergies.

We do not guarantee specific cosmetic results, as individual experiences may vary.

Product information on our website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Discontinue use if a product causes an adverse reaction and seek appropriate professional advice when necessary.

9. Intellectual Property

All website content, including our brand name, logos, product descriptions, graphics, photographs, and design elements, is owned by or used with permission by LuxeGlow and its relevant rights holders.

You may not reproduce, distribute, modify, or commercially use our website content without prior authorization, except where permitted by applicable law.

10. Promotions and Discount Codes

From time to time, LuxeGlow may offer promotions, discount codes, or special deals.

Promotional offers may have specific eligibility requirements, validity periods, or usage conditions, which will be communicated when the offer is made.

Promotions cannot be assumed to apply to every product or order.

We will not apply undisclosed promotional conditions that unlawfully disadvantage customers.

11. Limitation of Liability

To the extent permitted by applicable law, LuxeGlow will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer protection rights.

12. Privacy and Personal Information

We handle customer information in connection with orders, payments, customer support, and store operations in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment providers and courier companies.

We do not control all aspects of these external services. Their own terms and privacy policies may apply when you use them.

14. Changes to These Terms

LuxeGlow may update these Terms of Service from time to time to reflect changes in our business, website, or legal requirements.

Updates will be published on this page with a revised date.

Your continued use of our website after an update is subject to applicable law and the terms that govern your use.

15. Governing Law

These Terms of Service are intended to operate in accordance with the applicable laws of Pakistan.

Nothing in these terms limits any mandatory rights or legal protections available to customers under applicable law.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: LuxeGlow
Email: info.luxeglowpk@gmail.com
Phone: 03443667976
Country: Pakistan

Thank you for shopping with LuxeGlow. We appreciate your trust in our brand.