Shipping & Delivery Policy

Last Updated: October 16, 2026

Welcome to LuxeGlow! We are committed to delivering your beauty, skincare, and haircare essentials safely and conveniently across Pakistan.

Please review our Shipping & Delivery Policy before placing your order.

1. Shipping Charges

LuxeGlow charges a standard shipping fee of PKR 199 per order.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Any changes to shipping charges or promotional shipping offers will be communicated on our website.

2. Delivery Time

Our estimated delivery time is 3–5 business days after your order has been confirmed and dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Remote areas may require additional delivery time.

3. Order Processing

Orders are processed after confirmation of the required order details.

Processing and dispatch may take additional time during weekends, public holidays, promotional campaigns, or periods of high order volume.

Once your order has been dispatched, you may receive a confirmation message or tracking details, where available.

4. Shipping Locations

LuxeGlow aims to serve customers across Pakistan, subject to courier service availability in their area.

If delivery is unavailable to your location, our team will contact you where possible to discuss the available options.

5. Cash on Delivery (COD)

If Cash on Delivery is available at checkout, customers can pay for their order upon delivery according to the payment instructions provided.

Please ensure that your phone number, delivery address, and other order details are correct so the courier can contact you when needed.

6. Tracking Your Order

If tracking is available for your shipment, we will share the tracking information through the contact details provided with your order.

You can use these details to check the progress of your delivery with the relevant courier service.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery window, please contact our customer support team.

We will assist you in checking the shipment status and, where possible, coordinating with the courier.

LuxeGlow will work with you to resolve delivery concerns as promptly as possible.

8. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping addresses and contact information when placing an order.

Incorrect or incomplete details may cause delivery delays, failed delivery attempts, or additional shipping costs.

Please contact us as soon as possible if you need to correct your details before dispatch.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include your order number and clear photographs or videos showing the issue so our team can review your request.

Eligible cases will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Contact Us

For shipping, delivery, or order-related inquiries, please contact us:

Store Name: LuxeGlow
Email: info.luxeglowpk@gmail.com
Phone: 03443667976
Shipping Fee: PKR 199
Estimated Delivery: 3–5 business days
Service Area: Pakistan

Thank you for choosing LuxeGlow. We appreciate your trust and look forward to serving you!